Frequently Asked Questions


Q. Do you have a curfew?
A. We do not have a curfew. 
The hotel entrance door is closed after 1:00a m., but guests can enter the hotel with the card key during the stay. 
As our staff are on duty 24 hours, guests can check in anytime.

Q. Upon check-out, can I send my packages to my home?
A. Yes. You can send your packages by payment for delivery or prepayment. Cardboard boxes (fee required) and packing tapes (free of charge) are available for use.(Domestic shipment only) 

Q. Can I send baggage to your hotel before check-in?
A. Yes. We can receive and keep them for you. Please make sure that your full name, your check-in date and your contact information are included on the shipping label.

〒542-0081 大阪市中央区南船場二丁目12番11号
電話番号:06-6282-0303
ベッセルイン心斎橋 フロント宛て

Q. Can I be put on a waiting list?
A. We do not have a waiting list.

Q. Can I check in at night?
A. You can check in at night as our staff are on duty 24 hours. However, if your arrival is delayed from the scheduled time, please call the front desk in advance.
Otherwise, your reservation will be cancelled.

Q. When are check-in time and check-out time?
A. Check-in Time/2:00p.m. Check-out Time/11:00a.m.

Q. Can I enter my room before check-in time?
A. Yes, the standard check-in time is 2:00p.m. and the additional charges are as follows:
 
If check-in from 11:00a.m., JPY3,000
If check-in from 8:00a.m., JPY5,000
If you check in before 8:00a.m., it will cost extra charges for one night.
*Tax included

Note:
*We may not accommodate your request depending on the situation. Please ask us in advance.
*We can keep your baggage before check-in and it is free.

Q. Can I extend the check-out time?
A. Yes, you can.
The standard check-out time is 11:00a.m. and the additional charges are as follows:
1 extra hour: JPY1,000
2 extra hours: JPY2,000
3 extra hours: JPY3,000

If you check out after 2:00p.m., it will cost extra charges for one night.
*Tax included

Note:
*We may not accommodate your request depending on the situation. Please call us in advance.

Q .Is Internet access via Wi-Fi?
A. Free Wi-Fi is available in the entire hotel (including lounge, lobby and all guest rooms).

Please enter the password for use.
You can get the password at the front desk and the information for VOD system in the guest room.

LAN cable is also provided in the guest room.

Service

Q. Can I check my baggage before check-in on the day of arrival?
A. Yes. 
We can keep your baggage at the front desk.